Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: When you create an account, we may collect your name, email address, phone number, and login credentials.
• Business Information: If you connect your business accounts (e.g., Google Business Profile or Facebook Pages), we may collect details about your business, including profile information, location, and associated analytics.
• Payment Information: If you make purchases, we collect billing information, including credit card details (processed by secure third-party payment processors).
• Communications: When you contact us, we may collect information you provide, such as messages and attachments.

1.2 Information We Collect Automatically

• Usage Data: We collect information about your interactions with the Services, such as IP addresses, browser types, device identifiers, pages viewed, and actions taken.
• Cookies and Tracking Technologies: We use necessary storage for account access and saved drafts. Optional advertising cookies stay off until you allow them.

1.3 Information from Third Parties

• Social Media Platforms: If you connect third-party accounts (e.g., Google or Facebook), we may collect information from these services based on your permissions.
• Analytics Services: We use third-party analytics tools to collect aggregated data about how our platform is used.

1.4 Optional Advertising Measurement

With your permission, we use Meta Pixel on eligible public marketing pages to measure visits, completed post previews, and successful registrations. Meta may receive browser and device information, your IP address, public page addresses (including permitted campaign tags and Meta click identifiers), and cookie identifiers, and may associate these events with your Meta account to measure and improve advertising.

With the same advertising choice, we use OpenAI's Measurement Pixel to measure completed post previews and successful registrations from our ChatGPT ads. OpenAI may receive browser and device information, your IP address, the website origin, referrer information, and advertising cookie identifiers. Its SDK handles the ad click identifier from the landing URL. OpenAI cookies may last up to 30 days for click attribution and 365 days for a browser identifier, subject to your browser settings.

Our OpenAI event payloads contain only action types and random event identifiers. We do not explicitly pass signup fields, passwords, business links you enter, generated posts, or account identifiers to the advertising Pixels. OpenAI's automatic advanced matching can detect supported contact details on the page, such as email addresses and phone numbers, and hash them in your browser before sending the hashes to help match conversions. Our app does not send conversion events from signed-in pages, password reset, or connection callbacks. We also exclude addresses and referrers that do not pass our public-page privacy checks.

Your advertising choice is saved in this browser for up to 180 days. We request a fresh choice when adding OpenAI measurement; an earlier Meta-only choice does not enable it. Rejecting it does not prevent you from using SocialWave. Use Cookie settings at any time to change your choice. Withdrawal stops future tracking from our app and asks the OpenAI Pixel to clear its attribution cookies; it cannot undo information already sent. An action completed with your permission may finish sending after you move to another page.

Read Meta's Privacy Policy for details about Meta's handling of this information.

Read OpenAI's Privacy Policy for details about OpenAI's handling of this information.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Services;
• Authenticate your account and facilitate secure access;
• Connect to and manage your social media or business accounts;
• Process payments and transactions;
• Send important notifications, updates, and promotional materials (you can opt out of marketing communications);
• Analyze and improve the functionality and performance of the Services;
• Comply with legal obligations and enforce our terms of service.

3. Information Sharing

We may share your information with third parties in the following circumstances:

• With your consent;
• To comply with legal obligations;
• To protect our rights, privacy, safety, or property;
• To prevent fraud or security issues;
• To improve our Services;
• To enforce our terms of service.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Access your personal information;
• Correct inaccuracies in your personal information;
• Delete your personal information;
• Object to processing of your personal information;
• Restrict processing of your personal information;
• Receive your personal information in a structured, commonly used, and machine-readable format;
• Withdraw your consent at any time.

6. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

7. Links to Other Websites

Our Services may contain links to other websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of these websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: info@thealexandermediagroup.com